Our Safety | NALA
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Keeping Our Nala Community Safe

In an emergency call 000 or visit your local emergency department

There are many resources out there for immediate help for mental health concerns.

Mental Health Hotline

1800 011 511

This line is staffed 24 hours a day, 7 days a week. You will be able to speak with a clinician who can provide recommendations about how to manage the situation or put you in contact with the appropriate mental health team.



Child & Youth Mental Health Service (CYMHS) – Northern Beaches

9462 9222

This service consists of a team of mental health clinicians who provide specialist mental health intervention to children and young people with severe and complex mental health problems and their families.



13 11 14

0477 13 11 14 (text service)

Online chat

eHeadpace– A service for youth aged 12 to 25 years to talk 1-on-1 with an eheadspace clinician via an online chat, email or over the phone


Suicide Call Back Service

1300 659 467

A free service for people who are suicidal, caring for someone who is suicidal, bereaved by suicide or are health professionals supporting people affected by suicide. There is the option of online chatting, video call or phone counselling.


Kids Help Line

1800 55 1800



1300 224 636



1800 737 732 –  Sexual assault, family and domestic violence Line



Open Arms – Veterans & Families Counselling

1800 011 046

Evidence-Based Apps for Mental Health and Safety

Beyond Now  – Suicide Safety Planning

Calm Harm  – Supports the prevention and reduction of self-harming behaviours

Mental Health safty

Separated Parents and Safety Guidelines at Nala Hub

At Nala Hub, we are committed to providing a safe and supportive space for children, young people who attend our practice. Amongst the children and young people who attend the clinic, some may come from separated families. Conflict and communication breakdown within families can limit collaboration with health care providers and this unfortunately can negatively impact treatment outcomes.


The following guidelines have been developed to ensure that separated parents and families have clear expectations of our policy around managing communication and attending of appointments, sharing of information and protection of a child’s right to receive psychological care.

  • It is our expectation that separated parents will work together respectfully and cooperatively, regarding the emotional and psychological care of their child.  Where ever possible we encourage that a child’s psychological treatment be made jointly by both parents.
  • It is the parents’ obligation to provide us a copy of any relevant legal documents or court order.
  • Either parent or legal guardian can schedule an appointment with their child and be present at their appointment unless there is a court order restricting their involvement in their child’s care. If this is the case, please ensure that you advise our intake officer and provide relevant documents to us prior to attending your initial assessment interview.
  • If the appointment is made by one parent, it is the responsibility of this parent to inform the other parent, invite them to attend, and provide feedback to them. We do not have the capacity to provide separate feedback to each parent but welcome both parents to attend appointments.
  • Payment is to be made on the day of the child’s appointment.  If there is legal agreement that requires the other parent to pay all or part of the treatment costs, it is the attending parent’s responsibility to settle account and collect reimbursement from the other parent.
  • Where there is significant conflict, we reserve the right to request the court orders, obtain signed consent from both parents, or limit our services until the dispute has been resolved.  If necessary, we may need to discharge a family from our practice if the conflict is disruptive to our practice or is impactful to the care of the child.
  • We do not take referrals where the purpose of the assessment is to generate information for legal decision making around custody issues of parental separation.

Our administration and clinical team will do their very best to accommodate your family circumstances.  We ask that you provide us with information about your family situation during the intake process so that we can provide the best care for your children and family from our first meeting.